Shipping Policy

Thank you for visiting and shopping at Parcel Lane Pty Ltd. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing your Order

   An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2. Shipment Processing Time

   Processing time refers to the time it takes for us to prepare your order for shipping.

   After your payment is authorised and verified, all orders are processed within 21 business days. We will contact you if, for some reason, there are any delays.

   Orders received before [TIME] AEST on business days will begin processing the same day. Orders placed on weekends or public holidays will begin processing the next business day. During peak periods and holidays, processing times may be extended by [DAYS] business days.

   However, some orders may ship within as few as 1 business day and some may take up to 21 Business days.

3. Shipment Locations

   1. Domestic Only

      Parchel Lane Pty Ltd does not ship internationally at this time. We ship domestic only - anywhere in Australia.

   2. Shipping Restrictions

      Our company does not ship to both commercial and domestic addresses. Customers can have their products shipped to a P.O box.

4. Shipment rates and delivery estimates

   We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order. c

   1. Standard Shipping

      The order will arrive within 21 business days.

      Standard Shipping costs .

   2. Please note:

      1. Business day means Monday to Friday, except holidays.

      2. Orders are not shipped or delivered on weekends or holidays.

      3. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

      4. Products may be delivered in separate shipments.

      5. When placing your order, we consider these factors when calculating the Estimated Delivery Date:

         1. Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.

         2. Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

      6. We will not be responsible for wrong shipping address if you provide incorrect information.

   3. Shipping Rates and Methods:

      Standard shipping within metropolitan areas is [AMOUNT] for orders under [VALUE], with delivery within [DAYS] business days. Express shipping is available at [AMOUNT] with [DAYS] business day delivery. Regional deliveries may incur additional charges of [AMOUNT] and require [DAYS] business days. International shipping rates and timeframes vary by destination country and will be calculated at checkout.

5. Tracking Options

   Parchel Lane Pty Ltd aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

   1. Domestic Only

      All orders delivered within Australia automatically have tracking.

6. International Customs, Duties and Taxes

   1. The customer is solely responsible for all customs duties, import taxes, VAT, and other charges imposed by customs authorities in the destination country. We are not responsible for any delays, confiscation, or additional costs due to customs processing. Customers must comply with all import restrictions and regulations of their country. Prohibited or restricted items may be seized or returned at the customer's expense.

   Parcel Lane Pty Ltd handles international shipments and takes care of international pricing, customs and tax guidelines, extra costs, etc.

7. Damages

   If there is any damage to the packaging on delivery, contact us immediately at hello@parcel-lane.com.au.

8. Missing or Lost Package

   There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Parchel Lane Pty Ltd politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at hello@parcel-lane.com.au to report missing or lost packages.

9. Questions

   If you have any questions about the delivery and shipment of your order, please see our FAQ page,https://parcellane.com.au/pages/terms-conditions, or contact us at hello@parcel-lane.com.au.

10. Damage Claims Process

    To file a damage claim, customers must: (1) Take clear photos of the damaged packaging and contents within [HOURS] hours of delivery; (2) Retain all original packaging materials for inspection; and (3) Submit a written claim form with supporting documentation within [DAYS] business days of delivery. Our team will investigate all claims within [DAYS] business days of submission.

11. Package Investigation and Liability

    If a package remains missing after initial search, customers must report this within [DAYS] business days of the expected delivery date. will initiate an investigation with the courier service within [DAYS] business days of receiving the report. While we will assist with tracking and claims, our liability is limited to the original purchase value of the items. Refunds or replacements will be processed only after completion of the investigation and confirmation of loss.